Privacy Policy

1. About Us

Gold Coast Epoxy ("we", "us", "our") is an owner-operated epoxy flooring business based on the Gold Coast, Queensland, Australia. We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or contact us for a quote.

2. Information We Collect

When you submit a quote request or contact us, we may collect:

• Your name
• Phone number
• Email address
• Suburb or location
• Details about your flooring project

We only collect information that is necessary to respond to your enquiry and provide our services.

3. How We Use Your Information

We use your personal information to:

• Respond to your quote request or enquiry
• Arrange and confirm job bookings
• Send you relevant information about our services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Third-Party Services

We may use third-party tools to manage leads and communications (such as GoHighLevel CRM). These platforms are bound by their own privacy policies and are used solely to help us respond to your enquiries efficiently. We do not authorise these services to use your data for any other purpose.

5. Data Storage & Security

Your information is stored securely and we take reasonable steps to protect it from unauthorised access, disclosure, or misuse. We retain your information only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

6. Cookies

Our website may use basic cookies or analytics tools to understand how visitors use the site. This data is anonymous and is not linked to any personal information. You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications at any time

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.